AstroVgyaan — A Unit of Ajit Enterprises — ki paid services (जैसे ₹201 वाली विस्तृत कुंडली रिपोर्ट) ke liye yeh Payment, Delivery aur Refund Policy लागू hoti hai.
1. Order aur Payment
Order WhatsApp (+91 96923 55506) par janm-vivaran bhejkar aur diye gaye QR code se payment karke place hota hai. Payment “Ajit Enterprises” ke naam se receive hoti hai — yahi hamari registered firm hai jiski AstroVgyaan ek unit hai.
2. Delivery Time
Sahi aur sampoorna janm-vivaran (tithi, samay, sthaan) milne ke 24 ghanton ke andar aapki jaanchi hui PDF report WhatsApp par bhej di jaati hai. Agar janm-samay galat ya adhoora diya gaya ho, to delivery mein deri ho sakti hai — report ki accuracy diye gaye data ki accuracy par nirbhar karti hai.
3. Cancellation
Payment karne ke baad, report banna shuru hone se pehle (aam taur par payment ke 2 ghanton ke andar) cancellation request par poora refund diya jaayega. Ismein WhatsApp par cancellation ki soochna dena hoga.
4. Refund Policy
Kyunki har report vyaktigat roop se (आचार्य dwara individually) aapke diye gaye janm-vivaran ke aadhar par taiyar ki jaati hai, ek baar report banna shuru ho jaane ya deliver ho jaane ke baad usse “used” ya “consumed” digital product maana jaata hai aur us par refund possible nahi hai — jab tak ki:
(a) Payment ke 48 ghanton baad bhi report deliver na ho payi ho (hamari taraf se deri), ya
(b) Technical galti ki wajah se galat/adhoori report bheji gayi ho.
Aise mamlon mein poora refund ya report ko sahi karke dobara bhejne ka vikalp diya jaayega.
5. Wrong Information
Agar customer ne khud galat janm-tithi/samay/sthaan diya ho aur report us data ke aadhar par sahi tarike se bana kar deliver ho chuki ho, to us case mein refund nahi banta — kyunki service sahi tarike se provide ki ja chuki hai.
6. Grievance / Sampark
Kisi bhi refund, delay ya complaint ke liye humein WhatsApp (+91 96923 55506) ya email (info@astrovgyaan.com) par sampark karein. Hum Mon–Sat 10AM–7PM aur Sunday 11AM–4PM available hain, aur 24 ghanton ke andar jawab dene ki koshish karte hain.
Yeh policy samay-samay par update ho sakti hai. Naveenatam version hamesha is page par uplabdh rahega.